Frequently Asked Questions

While nearly all questions are answered in your rental agreement, we understand it may be overwhelming to look through to find one simple answer. Below is a list of the most frequently asked questions about staying at a Blue Sky Vacation Home.
If your browser supports it, clicking the arrow icon to the left of each question will reveal or hide the answers.

 
Q- If I have questions during my stay, who I can call? A- The best way to reach us (even after hours and on weekends) is to call the office at 501-205-8635.
If you get our voice mail please leave a detailed message including your full name, return contact number, and the name of the home you are staying in. Our system notifies all employees that you have called so the appropriate staff member can assist you.

You may also text our office number by sending a text your name and the home you are renting to 501-205-8635 with your message details. Remember sending your name and the home you are staying is very important as the system does not ID your number for us. Our system notifies all employees when a text message has been received.

Additionally, the Guest Information Binder in your vacation home will have answers to most of the questions you may have about the home.
Q-When will I receive the check-in / check-out information? A- Once signed rental agreement and drivers license are received by our office.
Q-What are the check-in / check-out times? A- Check-in: anytime after 4:00 p.m. (CST). Check-Out before 10:00 a.m. (CST).
Q-Is there WIFI available? A- Yes, all of our homes have high speed internet. The WIFI password is posted in various locations around the home.
Q-Is there a washer & dryer available? A- Yes, all of our homes have washers & dryers. Some homes have multiple sets. A starter portion of laundry detergent is provided for your convenience.
Q-Do you allow pets? A- No. As much as we love traveling with our furry companions, allowing them in our homes presents a number of challenges. Some of those challenges include allergies, possible hijacker pests, pets tend to smell other pets and are more prone to marking, and damages. The rental agreement you sign with us clearly states there are not to be pets in our homes. If we have reason to believe this condition has been violated it will result in a 100% loss of your security deposit.
 
Q- Do you provide: toilet paper, paper towels, trash bags, hand soap, and dish soap, hair dryer, toiletries, laundry detergent, etc? A- Guests will arrive to find Bath Towels, Bed Linens, Fully Outfitted Kitchen, Grill, Grill Tools, Hair Dryers, Iron & Ironing Boards, Vacuum and a variety of cleaning supplies.

We also provide a complimentary basic starter pack for your convenience. This includes:
Laundry detergent (Tide), Dish-washing soap & dishwasher detergent, Paper towels & Toilet paper, Trash bags,
Plastic wrap & aluminum foil, Basic spices & herbs (types may vary), Starbucks coffee & coffee filters,
Half & Half, and non-dairy creamer, Sugar & 3 types of sweetener.
We also provide locally handmade body soap!

There is 1 hair dryer available per bathroom sink. So if a master bath has 2 sinks it will also have 2 hair dryers.

 
Complimentary Starter Packs contain enough product for a 2-3 day stay; longer stays will require you to do some shopping.

Need help remembering what to bring with you? Download our helpful packing checklist!
 
Q- What kind of coffee makers do you have? A- This depends upon which home you have rented.
Lakeview Shores, Oakview Shores, and Main Channel Breeze all have drip coffee pots.
Trivista, Riverbend Lake Lodge, and Marlin Houzz all have commercial Bunn coffee makers.
Paradise Point has a built in Miele unit.
Marlin Houzz and Paradise Point also have Keurigs.
Q-Is the kitchen fully equipped? A- Yes, and if you happen to find something missing or not working please let us know and we will replace it. All of our homes have the same basic items & appliances. Since our homes range in size and stature there are additional unique items in each home.
Q-Do you provide beach towels? A- No and bath towels are not to be taken outside. Please plan to bring your own beach/pool towels.
Q-Does the home look in person like it does on the website? A- Yes, we have been told many times the homes look better than the photos you see online!
Q-When is the final balance due? A- This answer varies depending upon which home you have rented.
For Trivista House, Lakeview Shores, Oakview Shores and Main Channel Breeze: The balance is due 60 days prior to check-in.
For Paradise Point and Riverbend Lake Lodge: The balance is due 90 days prior to check-in.
For Marlin House and Sunset Bay: The balance is due 120 days prior to check-in.
Q-Do you offer a military discount? A- Yes. We proudly offer a 10% discount off the rental rate for those who serve in the U.S. Military!
Military ID is required for verification.
Q- When will security deposits be refunded and how? A- When booking on the BlueSky website, security deposits, if collected, are refunded by check within by the 14th business day with the exception of Marlin Houzz which is 20 business days.

Note that the days are calculated using normal business days, Monday through Friday, excluding all holidays and weekends.

When booking using Homeaway or VRBO, security deposits, if collected, are refunded directly by Homeaway or VRBO after 14 business days.
Q- What are the parking arrangements? How many vehicles are allowed? A-This depends upon which home you have rented.
Marlin Houzz – Has parking space for 12-15 vehicles depending on size.
Riverbend – Has parking available for 6+ vehicles.
Trivista – Has parking for 2-3 vehicles depending on size in the rear driveway and carport. There is also unlimited street parking in the front of the home
Main Channel Breeze – Has 1 assigned parking spot and plenty of open parking.
Lakeview Shores – Has plenty of unassigned parking in front of the unit and around the gated community.
Oakview Shores – Has 2 assigned parking spaces in front of theunit. Additional parking is available around the gated community.
Paradise Point - has parking for 4 vehicles in the driveway and garage. There is very limited guest parking (first come first serve basis) in the gated community areas.
Sunset Bay – This home will be available to rent in early 2018. We anticipate parking spaces for 6-8 vehicles depending on size. This is yet to be determined.
Q-Is there boat trailer parking? Where can I park my boat?
A-This depends upon which home you have rented.
Marlin Houzz – Has trailer parking for at least 2 trailers.
Riverbend – Has trailer parking available for 2 trailers.
Trivista – Has trailer parking for 1 trailer.
Main Channel Breeze – Has trailer parking for 1 trailer.
 
Lakeview shores, Oakview shores & Paradise Point: require a call to us to discuss trailer parking arrangements.
Please give us a call at 501-205-8635 to discuss.
 
Sunset Bay – This home will be available to rent in early 2018. Trailer parking is yet to be determined.