Frequently Asked Questions

While nearly all questions are answered in your rental agreement, we understand it may be overwhelming to look through to find one simple answer. A SAMPLE RENTAL AGREEMENT CAN BE FOUND HERE.  Rental agreements are sent to you electronically for e-signature after booking.

BOAT RENTALS & Local Recommendations: We send this out to guests as well. SUGGESTIONS.PDF

Below is a list of the most frequently asked questions about staying at a Blue Sky Vacation Home.
If your browser supports it, clicking the arrow icon to the left of each question will reveal or hide the answers.

 
Q- If I have questions during my stay, who I can call? A- Guests will receive a "Guest Only" contact number in an email called "Contact Us".  This number may be used for texts or calls during your stay and is routed to multiple staff members so the appropriate person can answer your needs.  

Additionally, the Guest Information Binder in your vacation home will have answers to most of the questions you may have about the home.
Q-When will I receive the check-in / check-out information? A- Once signed rental agreement and drivers license are received by our office the information will be emailed to you. It will also be emailed again 14 days prior and 7 days prior to arrival.
Q-What are the check-in / check-out times? A- Check-in: anytime after 4:00 p.m. (CST). Check-Out before 10:00 a.m. (CST).
**Special Notice** During the COVID-19 pandemic, we have chosen to change our check-in time to 5:00 p.m. to allow ample time for our staff to clean and disinfect our homes.  
Q-Is there WIFI available? A- Yes, all of our homes have high speed internet. The WIFI password is posted in various locations around the home.
Q-Is there a washer & dryer available? A- Yes, all of our homes have washers & dryers. Some homes have multiple sets. A starter portion of laundry detergent is provided for your convenience.
Q-Do you allow pets? A- No. As much as we love traveling with our furry companions, allowing them in our homes presents a number of challenges. Some of those challenges include allergies, possible hijacker pests, pets tend to smell other pets and are more prone to marking, and damages. The rental agreement you sign with us clearly states there are not to be pets in our homes. If we have reason to believe this condition has been violated it will result in a 100% loss of your security deposit.
 
Q- Do you provide: toilet paper, paper towels, trash bags, hand soap, and dish soap, hairdryer, toiletries, laundry detergent, etc? A- Guests will arrive to find Bath Towels, Bed Linens, Fully Outfitted Kitchen, Grill, Grill Tools, Hair Dryers, Iron & Ironing Boards, Vacuum and a variety of cleaning supplies.

We also provide a complimentary basic starter pack for your convenience. This includes:
Laundry detergent (Tide), Dish-washing soap & dishwasher detergent, Paper towels & Toilet paper, Trash bags,
Plastic wrap & aluminum foil, Basic spices & herbs (types may vary), Starbucks coffee & coffee filters,
Half & Half, and non-dairy creamer, Sugar & 3 types of sweetener.
We also provide locally handmade body soap!

There is 1 hair dryer available per bathroom sink. So if a master bath has 2 sinks it will also have 2 hair dryers.

 
Complimentary Starter Packs contain enough product for a 2-3 day stay; longer stays will require you to do some shopping.

Need help remembering what to bring with you? Download our helpful packing checklist!
 
Q- What kind of coffee makers do you have? A- This depends upon which home you have rented.
Trivista, Riverbend Lake Lodge, and Marlin Houzz all have commercial Bunn coffee makers.
Marlin Houzz also has Keurigs.
Q-Is the kitchen fully equipped? A- Yes, and if you happen to find something missing or not working please let us know and we will replace it. All of our homes have the same basic items & appliances. Since our homes range in size and stature there are additional unique items in each home.
Q-Do you provide beach towels? A- No and bath towels are not to be taken outside. Please plan to bring your own beach/pool towels.
Q-Does the home look in person like it does on the website? A- Yes, we have been told many times the homes look better than the photos you see online!  Once in awhile we might change out artwork or furniture though.
Q-When is the final balance due? A- This answer varies depending upon which home you have rented.
For Trivista House and Riverbend Lake Lodge: The balance is due 90 days prior to check-in.
For Marlin House and Sunset Bay: The balance is due 120 days prior to check-in.
Q-Do you offer a military discount? A- Yes. We proudly offer a 10% discount off the rental rate for those who serve in the U.S. Military!
Military ID is required for verification.
Q- When will security deposits be refunded and how? A- When booking on the BlueSky website, security deposits, if collected, are refunded by check after 20 business days.

Note that the days are calculated using normal business days, Monday through Friday, excluding all holidays and weekends.

When booking using Homeaway or VRBO, security deposits, if collected, are refunded directly by Homeaway or VRBO after 14 business days.
Q- What are the parking arrangements? How many vehicles are allowed? A-This depends upon which home you have rented.
Marlin Houzz – Has parking space for 12-15 vehicles depending on size.
Riverbend – Has parking available for 6+ vehicles.
Trivista – Has parking for 2-3 vehicles depending on size in the rear driveway and carport. There is also unlimited street parking in the front of the home
Sunset Bay – This home will be available to rent in early 2018. We anticipate parking spaces for 6-8 vehicles depending on size. This is yet to be determined.
Q-Is there boat trailer parking? Where can I park my boat?
A-This depends upon which home you have rented.
Marlin Houzz – Has trailer parking for at least 2 trailers.
Riverbend – Has trailer parking available for 2 trailers.
Trivista – Has trailer parking for 1 trailer.
Sunset Bay – There is off-site trailer parking at another one of our home locations for guests staying at Sunset.  An email will provide instructions to guests.